Customers ask “Where is my order?”
E-commerce and delivery businesses reduce support load when each status change triggers a short SMS. Combined with WhatsApp templates where appropriate, SMS remains the reliable reach layer for customers who may not be in-app.
High-value notification types
- Order received / payment confirmed
- Order packed / out for delivery
- Delivered / collect from agent
- OTP for account login
Sample copy
Hi {{Name}}, we received your order #{{OrderId}}. We will SMS when it is out for delivery. — {{Shop}}
Order #{{OrderId}} is out for delivery today. Track updates from {{Shop}}.
Dashboard vs API
Small shops can upload daily lists. Growing shops should connect the REST API from the checkout or dispatch system so every order fires automatically.
WhatsApp + SMS
SMS for broad reach; WhatsApp Business templates for richer updates where customers opted in. Same Yoola account model — see WhatsApp Business Messaging.
Launch checklist
- Free Yoola account + test OTP to your own phone
- Decide Sender ID for the shop brand
- Wire API or define manual send process
- Monitor delivery reports weekly
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