Privacy Policy

Yoola SMS ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at yoolasms.com. This policy complies with Uganda's Data Protection and Privacy Act 2019.

By using Yoola SMS, you consent to the data practices described in this policy.

1. Data We Collect

Category	Examples	Purpose
Account Data	Name, email, phone number, password (hashed)	Account creation & authentication
Payment Data	MoMo/Airtel transaction references, amounts	Processing credits, billing records
Message Data	SMS content, recipient numbers, timestamps	Delivering messages, delivery reports
Contact Lists	Phone numbers, names you upload	Enabling bulk sends to your recipients
Usage Data	Login timestamps, pages visited, IP address	Security monitoring, analytics
API Data	API requests, keys, responses	Enabling developer integrations

2. How We Use Your Data

• To provide, operate, and maintain the Yoola SMS service
• To process payments and manage your SMS credit balance
• To send you transactional emails (receipts, alerts, account notices)
• To respond to your support requests and enquiries
• To detect, prevent, and investigate fraud or abuse
• To comply with our legal obligations under Ugandan law
• To improve our platform based on aggregate usage analytics

We will never sell your personal data or contact lists to third parties for marketing purposes.

3. Who We Share Data With

We only share data where necessary to provide the service:

• Telecom Operators (MTN, Airtel, etc.): Phone numbers and message content are transmitted to deliver your SMS — this is the fundamental operation of the service.
• Payment Processors (Flutterwave): Payment transaction data is shared with our licensed payment partner for processing Mobile Money and card payments.
• Hosting Providers: Our servers are hosted by reputable providers. Your data is stored under strict security controls.
• Legal Authorities: We may disclose data if required by Ugandan law, court order, or to protect our legal rights.

4. Data Retention

We retain your account data for as long as your account is active. Message logs are retained for 12 months for delivery reporting purposes. Payment records are retained for 7 years for tax and audit compliance. If you close your account, we delete your personal data within 90 days, except where retention is required by law.

5. Your Rights Under Uganda's Data Protection Act

• Right of Access: You can request a copy of all personal data we hold about you.
• Right to Correction: You can update incorrect information directly in your account settings or by contacting us.
• Right to Deletion: You can request that we delete your account and personal data. We will comply within 30 days.
• Right to Object: You can object to how we process your data by contacting support@yoolasms.com.
• Right to Portability: You can request an export of your data in a structured, machine-readable format.

To exercise any of these rights, email us at support@yoolasms.com with the subject line "Data Rights Request".

6. Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for all data transmitted to and from our platform
• Encrypted password storage (bcrypt hashing)
• Restricted access controls - only authorized Yoola SMS staff can access production systems
• Regular security audits and monitoring for unauthorized access
• Two-factor authentication available for your account

7. Cookies

We use cookies to maintain your login session and to understand how users interact with our website. We do not use third-party advertising cookies. You can control cookies in your browser settings. Disabling cookies may affect your ability to log in to the platform.

8. Children's Privacy

Yoola SMS is not intended for users under 18 years of age. We do not knowingly collect personal data from children. If you believe a minor has registered, please contact us immediately and we will delete the account.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the service after changes constitutes your acceptance of the revised policy.

10. Contact Us

For any privacy-related questions, requests, or concerns:

• Email: support@yoolasms.com
• Phone: +256 704 487 563
• Address: DTB Building, Wandegeya-Bombo Road, Kampala, Uganda