Bulk SMS for Clinics in Uganda: Appointment Reminders

What clinics use it for

A short reminder the day before costs a few shillings and can save you a missed appointment.

Appointment remindersRemind patients of the date, time and doctor the day before.

Follow-up and review datesTell patients when to return for a check-up, dressing or review.

Vaccination and clinic daysAnnounce immunisation days, outreach clinics and opening hours.

Results readyTell a patient that a result is ready to collect, without putting the result itself in the SMS.

Replace the words in brackets. Each message fits in a single SMS. Keep medical details out of SMS: a message can be read by anyone holding the phone.

Appointment reminder

Dear [Name], reminder: your appointment at [Clinic] is on [Date] at [Time]. Call [Phone] to reschedule.

Review date

Dear [Name], please return to [Clinic] on [Date] for your review. Bring your clinic card. Thank you.

Vaccination day

[Clinic] immunisation day on [Date], [Time] to [Time]. Bring your child's health card. Call [Phone].

Result ready

Dear [Name], your results are ready for collection at [Clinic] reception. Open Mon to Sat, [Hours].

More ready-made messages are in our free SMS templates.

1. Create your accountFree, and you can start sending straight away.

2. Add your patientsUpload a CSV or type numbers. Save groups, for example by clinic day.

3. Top upPay with MTN Mobile Money or Airtel Money. Credits do not expire.

4. Schedule remindersSchedule messages for the evening before each appointment day.

The more you buy, the lower the rate per SMS. The rate applies to the whole bundle.

Want your clinic name as the sender? Read our sender ID guide.

Can I send each patient their own appointment time?

Yes. The personalized campaign tool sends a different message to each number from a CSV, with the name, date and time filled in.

Is it safe to put medical details in an SMS?

We recommend not to. Send the date, time and place only, and keep diagnoses and results out of the message.

Can we schedule reminders?

Yes. Write the message now and schedule it for the date and time you want it to go out.

Can the clinic name show as the sender?

Yes. You can register your own sender ID with MTN and Airtel. You can start straight away under the shared YoolaSMS name.

How do we pay?

Top up your account with MTN Mobile Money or Airtel Money. Credits do not expire.

Create a free account and try it with your own message.