Trust Center

An SMS Platform You Can Check, Not Just Trust

We do not ask you to take our word for it. Every promise below comes with something you can open and verify yourself.

See live status Create your free account

Our last 30 days, in real numbers

182,590
messages processed
90.8%
accepted by the networks
16,747
not sent, and not charged

Taken from our own sending records, refreshed hourly (last update 10 Nov 2026). "Accepted" means the mobile operator accepted the message for delivery.

What you can rely on

You only pay for what is sentIf a message cannot be sent, the credits are returned to your balance automatically. Numbers in the wrong format are rejected before any charge.
A receipt for every paymentPay by mobile money, card or bank and receive a branded receipt by email straight away. Every receipt can also be opened and printed from your dashboard.
Proof you can showOpen any campaign as a delivery-proof page and share the link with your manager, board or customers. It shows totals only, never your contacts.
A public status pageWebsite, API, dashboard, database and sending are checked every 5 minutes and published openly, including incidents. No hidden outages.
Protection for your sender nameMessages are screened for scams and abuse, and sender IDs are approved before use, which protects your name and your recipients.
Safer sign-in and paymentsSign-ups are verified by one-time code, repeated wrong passwords lock the account, and card and mobile money details are handled by our payment partners, not stored by us.

Questions customers ask us

What happens if my message fails?

Failed recipients are credited back to your balance automatically and shown in your delivery report, so you are never charged for a message that was not sent.

Can I prove to my boss or customers that I sent the messages?

Yes. In your dashboard open Delivery Report, pick a campaign and copy its proof link. The page shows the date, sender ID and totals, and can be printed as a PDF.

How do I know the platform is up?

Visit status.yoolasms.com at any time. It shows live status, 90-day uptime and any incidents.

Do you keep my contact lists private?

Yes. Your contacts and messages belong to you. We do not sell or share your contact lists, and proof pages never show phone numbers or message text.

Can a company pay by bank transfer?

Yes. For larger amounts we can issue a proforma invoice, and your account is credited as soon as the payment reaches us. Contact support@yoolasms.com or WhatsApp +256 704 487 563.

Questions before you start?

Talk to a real person: WhatsApp +256 704 487 563 or support@yoolasms.com

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